Experience Our Assessment Process:
Insights & Metrics for Your Staffing Needs
English Proficiency Test
The best way to find out your CEFR level is to take a well-designed standardized test. The EF SET is the best choice in English because it is free and the first standardized test to fully align with the CEFR. You will need to set aside an hour or more to complete one of the certifying tests and find out your CEFR level.
Note: We only hire agents with B2 and up CEFR levels.
Typing Skills
Description: Test your typing speed and accuracy through a timed assessment that evaluates your ability to produce written communication efficiently.
Purpose: Critical for roles requiring frequent written interaction, ensuring effective communication without delays.
Acceptable Average: 50 WPM and up to meet our efficiency standards.
Aptitude Test
Description: The aptitude test is divided into three sections:
Verbal Reasoning: Measures your ability to understand and analyze written information.
Numerical Reasoning: Assesses your ability to work with numbers, interpret data, and solve mathematical problems.
Abstract Reasoning: Evaluate your logical thinking and ability to identify patterns and relationships in visual information.
Purpose: Together, these tests help gauge a candidate's analytical skills, problem-solving capabilities, and overall cognitive ability, ensuring they can thrive in a dynamic work environment.
Personality Test
Description: Complete the DISC personality test to gain insights into your behavioral style and how you may fit within team dynamics.
Purpose: Helps align candidates with roles that suit their natural tendencies and improve workplace harmony.
Our rigorous assessment process ensures that we identify and hire the best talent. By evaluating skills across multiple dimensions, we guarantee that our candidates not only meet but exceed the standards necessary for success in their roles. This dedication to quality allows us to provide exceptional candidates who are well-equipped to meet your staffing needs.
Our Candidates' Background
Proven Experience with U.S. Clients
Our candidates bring proven experience working with U.S. clients, demonstrating a deep understanding of the unique market dynamics and cultural nuances that drive success in American business. Their extensive backgrounds include successful project management, effective communication, and the ability to tailor solutions to meet diverse client needs. This expertise ensures that they not only meet but exceed client expectations, fostering long-term relationships and delivering exceptional results.
Expertise in Business Management Tools
Our candidates bring extensive expertise in a wide array of business management tools, including Zendesk, Salesforce, Gorgias, Workday, Confluence, Google Suite applications, Shopify, and various LMS platforms. With hands-on experience in these tools, they excel at managing customer relationships, streamlining workflows, and enhancing data management. Their proficiency enables them to leverage these platforms effectively, fostering improved team collaboration and customer satisfaction. By harnessing the full potential of these applications, they drive your organization toward achieving its strategic goals.
87%
Multi-Campaign Success
Our candidates are adept at navigating diverse communication channels, demonstrating exceptional proficiency in voice, email, chat, and blended support. With a robust background in customer interaction and non-voice administrative tasks, they possess a versatile skill set that ensures seamless collaboration and effective problem-solving.
Whether engaging with clients over the phone, crafting precise email responses, or providing instant assistance via chat, our candidates excel at delivering outstanding service across multiple platforms. Their ability to adapt and thrive in various environments makes them invaluable assets to any team, driving success in every campaign they undertake.
